Undoubtedly the industry most impacted by the pandemic was that of Travel and Tourism. Losses accumulated with travel plans cancelled, industry experts moving to other industries for new jobs, unclear and ever changing protocols of various regions kept making revival increasingly difficult for the sector and for our client. But what the pandemic made the company do is to think boldly and pave a way to navigate the continuous changes in the industry.

From the word go of our engagement, we understood that remaining flexible and adapting to the continuous changes in the industry was the way to gain significant market share over the competitors. The team building exercise in size, quality and re-allocation of portfolios is an ever-continuing job with more hiring needed with increasing business after the pandemic.  The people are kept aligned to the vision of the company by constantly communicating the same to them, getting their buy-in, explaining the need for re-aligning and the importance of remaining flexible. While this was meticulously managed, it allowed the company to pursue different new sources of business understanding the changing customer priorities and preferences for travel and build the business with an unrelenting passion for customer experience. Maintaining the employee motivation and commitment throughout all this turmoil and changes is what has been the key in revenues going beyond the pre-pandemic levels from zero.